Go toOrders, click on the order you want to cancel, and click the "Cancel This Order" link. If you're not home, the driver will leave your package at the door or with your doorman. All other orders ship for a flat rate of $4.95. If the validity of any and vetdiet@chewy.com. Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule. and new active customers jump during the third quarter of 2020. Orders are delivered 7 days a week before 10 p.m. Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. At this time, you can only redeem one eGift Card per order. The pending charge will disappear 24 to 48 hours after your order ships. For a single Autoship: go to Manage Autoship and click your current shipping address to see all available addresses or add a new one. Save 5% to 10% on brands you love when you enable autoship, 100% satisfaction guarantee policy (meaning full refunds), Never have to remember to run to the pet store again, There are shipping costs on orders under $49, Maximum discount of $20 with 30% off your first autoship order, Prescriptions can not be returned or exchanged (exchanges possible if the prescription is damaged or incorrect). Chewy eGift Cards are emailed to recipients within one hour after you place your order. After selecting the code, you can make the payment for the order using a debit or credit card. Go to the Find Hidden Money tab. How can I find out when an item is back in stock? By clicking Sign up, you agree to receive marketing emails from Insider Just add your product to the cart, checkout, and wait one to two days for delivery. Simply add items to your cart and go to checkout. Answer This Question. When you buy through our links, Insider may earn an affiliate commission. Restrictions may apply. Whenyour order ships, well sendanotheremail with tracking information. It takes the ease and appeal of the online-shopping giant Amazon and translates it to something along the lines of Prime for Pets. Do you offer senior citizen or military discounts? Simply search for the item and add it to your cart. When I went to change frequency of order, no discount showed for the next order. It's the largest devoted animal supply site online, with only Amazon showing itself to be a real challenger. The price slowly crept up until it was more expensive and I cancelled. Oneof our team memberswill contactyouvia phoneoremail ifwe need anyinformation from you. In the event we don't get a response, we will unfortunately need to cancel your order. It also boasts a 100% satisfaction guarantee policy on every order. , there is no minimum purchase required. As soon as you place your order, you may see a pending chargefor the total amount of the order. If you have multiple Autoship orders, you'll be asked to select which one you're adding to. It is not necessary to have a written prescription or authorization on hand before you place your order with Chewy. If you're not already enrolled, you can easily . Use the search bar at the top of the page to search for products. If you would like to request a return or replacement, please, We do not accept returns or exchanges on prescription medications. Your payment method will be charged automatically on the dateyour Autoshiporder is shipped. while ensuring at-risk animals' lives are improved. Chewy contacts your veterinarian via phone and fax to get approval. To add items: go to the product page of the item you'd like to add and click the "Add toAutoship" or "Ship once with nextAutoship" button. When you go to Chewy's website, there will be an account creation tab where you list not only your information but your pet's as well. Your pet doesn't love their new treats? If youchoseto snail mail us youroriginalprescription(no photos or scanned copies), please allow up to 10 business days for us to receivethe prescriptionand apply it. On top of that, Chewy is known to send its customers personalized gifts like a portrait of their pet. $10.38 $13.99. You can also call us 24/7 at 1-800-672-4399 and well be happy to help! It's happened with Iam's, Merrick, and Buffalo from there. It also gives you the option to upload your pet's photo trust me you're going to want to do this. We charge sales tax for items shipped to the following states:AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY. Depending on your banks policy, you may see an authorization charge even for a canceled order. Simply search for the item and add it to your cart. Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043, pet essentials, including food, products and supplies to, to support their crisis relief efforts in Ukraine, to help support those that have been directly impacted by the, curate a personalized collection of products they need. After you addsomething to your cart, you cankeep shopping orcheck out. Please submit your request using our one-stop Vendor Partner Portal. These videos cover topics like transitioning your pet from wet to dry food, how to prevent ticks and fleas, and how to keep your pet from getting bored with their food. Here are a few of the questions we get the most. your next scheduled shipment. Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation. The browsing tab on Chewy is first broken down by animal type, then by subcategories like food, toys, and supplies. Check for an expiration date printed on the pharmacys label. As the Director of Product Marketing for Autoship at Chewy, you will be responsible for driving the growth and adoption of our Autoship program. Once the order is placed, our team will work to obtain the approval. Go toManage Autoship, select yourAutoship, andclick the "Cancel ThisAutoship" button at the bottom of the page. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a. does not take title to returned items until the item arrives at our fulfillment center. No problem. Within24 to 48 hours,you will alsoseea link to track your package. Confirm the cancellation. There's no need to call or update All prescription items are marked with an "Rx" badge next to the item name. Source: Chewy, Inc. Chewy now has 20.7 million active customers, up 7.6% year-over-year, and has grown its average net sales per active customer (NSPAC) to $430, up 15.6% from 2020. Easy as that! Click Refill Now to place a new order for the item. After you sign in, you'll be taken back toChewy.com. You won't need a code to save with this Chewy coupon. Call us at 1-800-672-4399 ChewyGet help from our experts 24/7 1-800-672-4399Chat LiveContact UsTrack OrderFAQsShipping InfoStart hereAccountOrdersManage AutoshipMy PetsFavoritesProfilePrescriptionsSign outCart If your order hasn't shipped yet, you can cancel it from your account. Started out being cheaper than Pet Smart. Christian, my service representative, was so kind on the phone. Autoship is a subscription-based service that allows pet owners to have their pet products delivered to their door automatically, on a regular basis. We sell both prescription food and medications. In this situation, Chewy.com does not take title to the refunded item. As soon as you place your order, you may see a pending chargefor the total amount of the order. Once you place your order, you have the option for Chewy to call your vet for authorization. To pay with a Chewy Gift Card,go toGift Cards, select Add a Gift Card,and enter your Gift Card number and PIN. How do I order my pet's prescription items? It added 1.2 million active users during the third quarter, and over 5 million year to date, with 17.8 million active users at the end of the third quarter. Click the "Add to Autoship" button. You can also chat or emailservice@chewy.comand we'll get right back to you with a response. You can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night we're available 24/7. If youre having trouble with your credit card,make sure the billing address matches the address on file with your credit card and/or bank. Chewy is making a $1 million donation of much-needed pet essentials, including food, products and supplies to Greater Good Charities to support their crisis relief efforts in Ukraine. Do you ship to P.O. The Was Price is a price that was offered for at least 30 of the past 90 days. Talk Radio News is a team dedicated to consumers. There's no need to call or update anything online. The number of active Chewy customers has soared during the pandemic. To check out,click on the orange button thatsaysProceed toCheckout.While youre shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout. In addition to the convenient shopping and shipping features, Chewy has created a handful of "Watch and Learn" video tutorials that can be found at the bottom of the homepage. With pet prescription spending growing at an average annual rate of 10%, the category has room for multiple simultaneous winners, and our job is to ensure Chewy is one of them, Singh said. anything online. Updating your frequency will not affect the date of your next order. Click on a product to see more details. I asked the CS rep and they said that MOST food companies offer 5-10% off on autoships, but my brand did not so there would be no further discount. We use insulated coolers to ship refrigerated medications. Chewy.com Review Summary. No at this time we are unable to ship to P.O boxes, APO/FPO addresses, and international addresses. Both prescription medications and veterinary diet items require approval from your veterinarian. How is Chewy supporting those impacted by the crisis in Ukraine? Chewy, Inc. and its eligible affiliates will collect the Simplified Sellers Use Tax (SSUT) of 8% for Alabama customers and the tax will be remitted on How will it stay cool? What if my eGift Card doesn't cover the full amount of my order? We will contact your vet via fax. How do I properly dispose of leftover or expired medication? The prescription has either passed the expiration date or has no more refills remaining. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet. Enter your shipping address and payment method, then place your order! Yes, you need to have an account on Chewy to place any orders. Although you can purchase anti-licking products from Chewy, no anti-licking product is guaranteed to be 100% effective. if you have a valid prescription or remaining refills on file, you can set up an, If we do not receive a prescription, or if your prescription. Related Blog Posts For Chewy . So please think for a moment, and count your own blessings before commenting on others, whose shoes you apparently have never spent even a moment in yet you have no problem passing judgment on. If you have multipleAutoshiporders, you'll be asked to select which one you're adding to! If your items dont ship, the authorization charge will expire. We will contact you ifwe need any information from you. alas. 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Type, then by subcategories like food, toys, and international addresses need to call update! Ship to P.O boxes, APO/FPO addresses, and Buffalo from there and... Printed on the pharmacys label door automatically, on a regular basis to up. Out when an item is back in stock update anything online unable to ship to P.O boxes, addresses. Obtain the approval those impacted by the crisis in Ukraine code to save with this Chewy.... Dont ship, the authorization charge even for a canceled order be a real challenger be asked select! Please, we do not accept returns or exchanges on prescription medications so kind on the order using a or! To Autoship & quot ; button orders of select brands within24 to 48 hours you! Authorization charge even for a flat rate of $ 4.95 your order charge will disappear 24 to hours! Association of Boards of Pharmacy ) and LegitScript accreditation emailservice @ chewy.comand we 'll get right back to you a... 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