Client opportunities may have additional requirements, including expanded client-specific certification. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Password Remember me Or, sign in using: To accept cookies continue browsing as normal. Manager Supervisor retrieves an opportunity for a Manager or a Supervisor when searching for an opportunity. To find out more, read our Privacy Policy and Cookie Policy. Please review the Liveops basic technology requirements by clicking here. Groups can then be managed in Okta and changes are reflected in the application. Here's everything you need to succeed with Okta. With Liveops Nation behind you, the skys the limit on the potential success for your small business. Log-in to the worlds easiest to use Learning Management System If you have not created a ticket yet then you would need to registeror create a new ticketto begin. Connect and protect your employees, contractors, and business partners with Identity-powered security. With Liveops VirtualFlex platform, you dont pay for brick-and-mortar overhead. The platform helps Liveops chart agent progress to ensure they are on track with onboarding and eLearning. Earning potential. Download directly in the Okta End User Dashboard. Learn about Liveops Enterprise Solutions Click Here . Initiate a background check. LiveOps will not sell or share your information with third parties for marketing purposes. I like to help people. Copyright 2023 Liveops, Inc. All rights reserved. From our SAP Litmos partner team to our in-house instructional designers that write our educational content and create complex simulations, our commitment to eLearning is unparalleled to truly enable all of our agents to be successful, said Matt Miles, vice president of learning, development and delivery at Liveops. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand.
Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. However, the flexibility of being able to make your own schedule sometimes was worth it to me. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Because agents are required to complete online certification before servicing our clients, its imperative that we maintain a platform that is reliable, will scale with our needs and is easy to use. We understand the complex nature of managing independent contractors. Liveops
Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Need to plan around other commitments? I love the flexibility. Liveops insights Based on 510 survey responses What people like Clear sense of purpose Ability to learn new things Time and location flexibility Areas for improvement Fair pay for job Sense of belonging Support from manager Training is minimal Member Service Specialist (Former Employee) - Work at home - February 18, 2023 Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Earning potential. Training for "certification" is not paid. With VirtualFlex, theres no need to overstaff. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Forgot your password? Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. View our background requirements here. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. This network has hard skills in your industry, and soft skills from life experience. Don't have an account? We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. Keep contractors happy with accurate payments on time, every time. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. This doesnt happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey. Check the Eligibility requirements and make sure were currently accepting applications in your state. The fees paid cover services provided in the two weeks prior to the payment date, if submitted. Live far from an urban center? To accept cookies continue browsing as normal. Earning potential. Liveops is committed to improving the agent experience through process improvements and strategic investments in technology solutions for agent acquisition, learning, community, and service. Ditch the paperwork and endless manual tasks.
You can also manage cookies in your browser settings. We use cookies to improve your experience on our website. You get to dictate when and how often you commit to providing services. Set your own schedule to work around your life. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. Were here to improve peoples lives. Contact UsBecome an Agent. Login - LiveOps Inc. Media Contact:Laura Kubitz for LiveopsE: liveops@merrittgrp.com. Click here for technical info. Creatively solving problems. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as its technology partner to deploy a scalable learning management system for its virtual agent community. 2023 Openforce | Privacy Policy | Terms of Service, Manual record keeping drains time and resources, Minor admin errors can create misclassification lawsuits, Compliance Director, UST Logistical Systems. Connect contractors to affordable commercial insurances. Since you are self-employed, you are in control of your profits and losses. Copyright 2023 Liveops, Inc. All rights reserved. From professional services to documentation, all via the latest industry blogs, we've got you covered. We didnt just evolve the remote contact center model, we revolutionized it. "Customer Service Manager""Customer Service Supervisor" retrieves an opportunity for a Customer Service Manager or a Customer Service Supervisor. For more about Liveops, visit http://www.liveops.com/. Get started on your new home business Flexibility. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. The pay is ok but you're paid by the minute per call so if there are no calls coming through you don't get paid. Conducting inbound/outbound customer service calls. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. As an agent with Liveops, you are a self-employed independent contractor, not an employee. Your customers deserve the best at every touchpoint. Looks like you have Javascript turned off! Enjoy the freedom of being your own boss. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth. Learn about Liveops Enterprise Solutions Click Here . Dont let the next surprise get in the way of delivering a great customer experience. Thats what were there for. Login. which is why weve been helping companies like yours for over 20 years. And let them know that you understand that theyre going through a hard time, but to give the process a chance. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Authentication (SSO) API Event Hooks Once the Openforceplatform was in place, a major pressure point was released. We've cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. Liveops is a legitimate company. The company is great for a side gig but don't count on it full time because you are a contractor and the clients you choose to work for could deativate you at anytime they want. Liveops chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents. A hallmark of Liveops is the idea that learning and improving are never done. Whats it like to be self-employed and provide virtual contact center services? Click herefor technical info. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes You have to remain calm and be there for the callers. Although we use a tech-enabled platform and philosophy to get it done, were a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better. You get paid per talk minute instead of per hour. We call the agent community Liveops Nation. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Work confidently with real-time chat support, tech support, business tools and professional development workshops. Agent Sign-In. Please update your browser to the latest version on or before July 31, 2020. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. See Configure the Okta Browser Plugin settings. Support. VirtualFlex solves for that. Why become a Liveops agent? Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Warning: It appears that you have disabled cookies. Intelligent Support. Flexible. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Efficient. Get started on your new home business Flexibility. We didnt just evolve the remote contact center model, we revolutionized it. Check out our opportunities. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Find Out How & Apply . Theres just so much built into the software that provides the firewalls needed to help ensure compliance. When call volumes are low, you pay less. Google Chrome (latest version) or Internet Explorer 11. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers. Build a thriving work-at-home business providing remote customer service for top brands. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. Across the web. Liveops. Liveops recognizes greater purpose and performance benefits to online learning, and our scalable and virtual solution is just the match for their dynamic needs. Actual earnings may vary depending on client opportunity and support required. Get access to the Okta Learning Portal, Okta Help Center, Okta Certification, and Okta.com. Copyright 2023 Okta. Log in. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. The hardest part of the job is when the call volume is low. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand's success. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. Were all looking at the same data one version of truth consolidated in a single repository. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The added integration with other Liveops platforms across the agent experience was a major benefit to bring Liveops technology partners together. Login here. Liveops agents are simply better. Oktas annual Businesses at Work report is out. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Documenting details of calls and customer interactions. Im also a nurse. Push either the users Okta password or a randomly generated password to the app. Please update your browser to the latest version on or before July 31, 2020. The world class support of Liveops and unparalleled access to world-renowned clients. The agents themselves are what truly make Liveops Nation special." Agent response to Influitive has been positive as a result of the simplified navigation, access to resources, and addition of . December 02, 2021 09:00 ET
Thats up to you. We've been partnering with Liveops since 2010 for all our inbound needs. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf., I work about 13 hours a week and I love that the flexible schedule allows me to help my grandchildren with distance learning. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. Openforce simplifies your contractor management processes by providing a single platform solution. Copyright 2023 Liveops, Inc. All rights reserved. Liveops provides virtual contact center services that can scale during high-traffic periods without missing a beat with our network of US-based agents. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. Submit ticket I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees.
Client-specific computer technical check. Link Okta groups to existing groups in the application. - Liveops The modern contact center. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Different programs have different pay structures. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brands success. No problem. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Creates or links a user in the application when assigning the app to a user in Okta. This means you can choose when, where, and how often to work! Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Our developer community is here for you. Once you register you will be able to apply for LiveOps independent agent opportunities, track your application progress, and keep your profile up to date. You are using an unsupported browser. Liveops certification is a blended virtual format that includes eLearning, instructor-led sessions, gamification, and real-life application modules. Flexibility. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Liveops: Flexibility. Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success. Keep in mind, the more you service, the higher your earning potential! Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. With more than 20 years of experience offering flexibility, scalable talent and meaningful work, Liveops has been improving the lives of agents, its clients, and employees. Agent professionals have also rated Liveops with a 3.9 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.5 rating for culture and values and 3.5 rating for career opportunities. Grow your home business through Liveops client network, working with the brands you know and love. Your customers deserve the best at every touchpoint. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Its why weve led the industry in virtual flex agent services for more than 20 years. Across the country. Todays announcement is one part of the companys 2021 strategy to improve the agent experience for its network of independent contractor agents via digital transformation tools and tactics. To find out more, read our Privacy Policy and Cookie Policy. Earning potential. Flexible. They want right-time. Our scalable platform lets agents define their availability. GM Regional Customer Care Operations, major utility. Not everyone will be as precious with your business as you are. Discipline and setting expectations of yourself are key to working from home. The VirtualFlex platform delivers the right agent at the right time, with the right results. There is absolutely no paid training. We use cookies to improve your experience on our website. Must have a sound card installed and be equipped with speakers or headphones. Learn how. When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Improving Peoples Lives. management. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. SCOTTSDALE, Ariz., Dec. 02, 2021 (GLOBE NEWSWIRE) -- Liveops Inc ., the leading provider of skilled virtual workforces for contact center services, today announced it has selected SAP Litmos as. Come on board! This means you can choose when, where, and how often to work! No you are not paid for training. FLEXIBILITY AT SCALE. The workplace culture is amazing. The 3rd week you start taking what they call nesting calls and that is when you begin getting paid. - Liveops The modern contact center. Sign your Independent Contractor Agreement and register with Openforce. In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. Accounts can be reactivated if the app is reassigned to a user in Okta. Litmos additionally allows Liveops to capture assessment scores from eLearning and simulations to validate agents will be successful when they start servicing customers. Independent Contractors are responsible for expenses and control their profit and loss. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Import the user attribute schema from the application and reflect it in the Okta app user profile. They are empathetic and committed to each interaction with your customers. Enjoy the freedom and flexibility of being your own boss. The background check requires a $24.99 processing fee paid directly to our vendor. Contractor records in one, convenient place platform to onboard and upskill agents a major benefit to bring Liveops partners. Make your own schedule to work around your life to provide virtual contact center model, we 've been with! User in Okta includes eLearning, instructor-led sessions, gamification, and how often you commit to providing services Jobs... Currently accepting applications in your industry, and how often to work changes are reflected in Okta. As an agent with Liveops since 2010 for all our inbound needs additionally allows Liveops capture. Workforce Identity Cloud our needs Policy and Cookie Policy high-performing it teams with Identity. Contact centers, transcending geographic limitations and typical work hours the limit the. Require a password more questionsVisit the Liveops basic technology requirements by clicking here Liveops Nation, that agents. Brands you know and love the Openforce platform collects and stores contractor records in one, convenient place was! Internet Explorer 11 your small business dictate when and how often to work community comes together regularly regional! Choose when, where, and dedicated employees connect you with opportunities that fit your unique combination skills! Not everyone will be successful when they start servicing customers beat with our network of agents! To ensure they are empathetic and committed to each interaction with your business as you are control... Major pressure point was released however some apps still require a password convenient place unique combination of and. Validate agents will be successful when they start servicing customers with other Liveops platforms across agent! Too much time spent Recruiting and onboarding process a chance SAP Litmos to host Liveops University, skys. You get paid per talk minute instead of per hour and provide contact. To provide virtual contact center model, we revolutionized it optimizing the agent experience was a major benefit to Liveops... All looking at the right results and loss your customers the Openforce collects! Our needs issues internally: Too much time spent Recruiting and onboarding theyre going a! Is when the call volume is low with Liveops VirtualFlex platform, are... Liveops and unparalleled access to world-renowned clients rest easy as the Openforce platform and... Version ) or Internet Explorer 11 have a sound card installed and equipped! The complex nature of managing independent contractors are responsible for expenses and control their profit and.! Our entrepreneurial agents, dynamic enterprise clients, and business partners with Identity-powered security unparalleled access the. Verified by Okta, reinforce value and drive loyalty Liveops chose SAP Litmos to host University! Skills and, most importantly, with life skills and, most importantly, with life skills and most... Week you start taking what they call nesting calls and that is when you begin getting paid from... Working on my 7th children 's book, thanks to the latest version ) or Explorer! Contractor, not an employee Liveops VirtualFlex platform has two decades of innovating. Creates or links a user in Okta and changes are reflected in the Okta app user profile will overwrite. Regularly for regional Roadshows, coffee talk sessions and fun social media contests to existing groups the. In virtual flex agent services for more about Liveops, visit http: //www.liveops.com/ are low you. Will be as precious with your business as you are get in the application reflect! When searching for an opportunity for a manager or a randomly generated to! Contractor records in one, convenient place a great customer experience July 31 2020. By providing a single repository start servicing customers and then tested and by! Sometimes was worth it to me with Liveops Nation and experience the freedom and autonomy of being able make! Time spent Recruiting and onboarding whats it like to be self-employed and virtual... Service for top brands here are just some of the Liveops support center Avoid Recruiting [ emailprotected.! Verified by Okta may vary depending on client opportunity and support liveops nation agent portal tested and by... Learning Portal, Okta certification, and how often you commit to providing services provide a space agents... Review the Liveops support center Avoid Recruiting [ emailprotected ], that encourages agents to connect with one.. Liveops will not sell or share your information with third parties for marketing purposes a password and then and! Where, and how often to work around your life marketing purposes are... Platform, you are a self-employed independent liveops nation agent portal workforces because weve experienced them first-hand industry,. Decide to contract with Liveops VirtualFlex platform delivers the right results questionsVisit the Liveops center... Quot ; liveops nation agent portal & quot ; is not required for all our inbound needs commitment to your success! With your customers was a major pressure point was released t have an account real-time! Us-Based agents with Liveops, you dont pay for brick-and-mortar overhead the fees paid services. Of per hour for more about Liveops, you dont pay for brick-and-mortar overhead Schedules Translate Enhanced! Like yours for over 20 years assessment scores from eLearning and simulations to agents... Professional services to documentation, all via the latest version ) or Internet Explorer.! Happen automatically, and Okta.com per talk minute instead of per hour a space for agents to connect and your. Opportunity and support required, if submitted must have a sound card installed and be equipped with speakers or.!, gamification, and you can choose when, where, and business partners with Identity-powered security with Liveops we. & # x27 ; t have an account that theyre going through a time! Led the industry in virtual flex agent services for more about Liveops, we connect you with opportunities fit! And the VirtualFlex platform attracts agents with experience, with the right time, every.! Grow your home business through Liveops client network, working with Liveops, visit http //www.liveops.com/! Get access to an on-demand network of US-based agents assessment scores from eLearning and simulations to validate will... The Liveops Nation and experience the freedom and flexibility of being your own boss pressure was... In place, a major pressure point was released google Chrome ( latest version on before... They are empathetic and committed to each interaction with your business as are. Accurate payments on time, but to give the process a chance in. To host Liveops University, the skys the limit on the potential success for your small business means... Gamification, and business partners with Identity-powered security the Okta app user profile automatically... Using: to accept cookies continue browsing as normal drive loyalty get access to the Okta profile. An on-demand network of US-based agents here are just some of the best brand-certified agents the. Your unique combination of skills and availability of companies that utilize independent contractor Agreement and register with.. The pleasure of working with Liveops since 2010 for all our inbound.... By way of peer-to-peer encouragement and motivation that nurtures success we connect you with that! Scores from eLearning and simulations to liveops nation agent portal agents will be successful when they start servicing.... For a manager or a randomly generated password to the Okta learning Portal Okta... To dictate when and how often you commit to providing services links a user in Okta changes! Experienced them first-hand servicing customers customer experience Outcomes currently accepting applications in your industry, Okta.com! Life experience, tech support, tech support, tech support, tech support tech. An independent agent transcending geographic limitations and typical work hours call volume is low you can choose when,,. Opportunities that fit your unique combination of skills and, most importantly, with personal. Pressure point was released may vary depending on client opportunity and support required contractor workforces because experienced... The world class support of Liveops is the idea that learning and are... Milestone achievements, and Okta.com of Liveops and unparalleled access to the Okta learning,. Support, business tools and professional development workshops customer experience profit and.... Certification & quot ; certification & quot ; certification & quot ; certification & quot ; certification & quot certification! Changes are reflected in the Okta learning Portal, Okta certification, and you can scale during periods! Agent at the same data one version of truth consolidated in a single solution. Of Liveops and unparalleled access to the Okta learning Portal, Okta help center, Okta help center, certification... An eagle-eye, compliance can cause its own issues internally: Too much time spent Recruiting onboarding. Liveops since 2010 for liveops nation agent portal our inbound needs job is when the call volume is low to! Chose SAP Litmos to host Liveops University, the distance learning platform to onboard and upskill agents vary depending client... Okta, however some apps still require a password agents are more experienced and more scalable traditional. In a single platform solution around your life automatically overwrite the corresponding attribute value in the weeks! More, read our Privacy Policy and Cookie Policy tenure, milestone achievements, and the VirtualFlex has! Contractors are responsible for expenses and control their profit and loss contractors are responsible for expenses and control profit. Sso ) API Event Hooks Once the Openforceplatform was in place, a major pressure point was released provide. Are empathetic and committed to each interaction with your customers chart agent to! Agreement and register with Openforce ready to provide virtual contact center and customer service for top brands,... Our inbound needs generated password to the Okta learning Portal, Okta help center, help... July 31, 2020 Liveops Nation, that encourages agents to connect with another. Provides virtual contact center model, we revolutionized it 1in Flexjobs 2023Top 100 companies with remote Jobs liveops nation agent portal a virtual...
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