Anyway, I spent an hour listening to her talk about her crazy life and telling me she needed money bad. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. 05/01/22, I turned on A/C units and they were not cooling. Simply use this form, and we'll get back with you! During the week we also done get assigned breaks. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Even the best lawyers don't make that much! In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. They are not authored by Glassdoor. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Electrical. We also offer installation services for new equipment. They were excellent, professional and friendly. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? Months, later, no rebates. Never said a word. It helps us realize where we may fall short, although we have great intentions. It was in the afternoon; the house is freezing cold and being heated with the oven. Parker and sons offered a $1000 rebate through ********** which has never been provided . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. License: Not Required. They show up on time and most importantly they know what they are doing. Parker & Sons installed soft water for us in our home. Their technician Josh is the absolute best!! -$19 Base Pay -Flexible Location -Breaks on chosen time. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. I felt we were taken advantage of and we paid a lot of money for just an average air conditioner. We repair and maintain existing electrical systems. Thank you! I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. When Jacob P . Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". We can even install a bona fide car charging station in your garage! My boss tried to do something about it but we still have to do it then I found a bug. Bait and switch sales tactics are illegal. We take COVID-19, and the health of our customers and technicians seriously. The quote was for $669, which was verbal, never provided in writing. The SRP rebates were supposed to take out some of the price pain. Parker & Sons has agreed to refund the amount of the rebate, totalling $1000, and will work with ********** directly to receive the funds. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Stay up-to-date on current news, promotions, and industry tips. . They did some plumbing and electrical work. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A We have been customers for over 20 years. Now the heating unit portion is not heating. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. During the week we also done get assigned breaks. The managers don't communicate well at all. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. Had these guys come out to fix a broken duct. Pros & Cons are excerpts from user reviews. The discussion went in circles again on 300 vans, fuel , inflation etc. Everybody was friendly and courteous. I have been with Parker and Sons for some time now and would highly recommend working here. Erin S. Parker & Sons is amazing. Easy, done. We also have a Tucson site. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. I said the breaker was for the air conditioner/heater, and I needed a repair man for my air conditioner. Called owner today and left voicemail on cell phone, will continue to try and reach out. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. Way to screw senior citizens. I would have refused to pay for the inspection, but I just wanted him to leave already. Company C replaced the coil for $2,100.00. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. We have to clean ourselves in the office. Had been without plumbing for days already. It was a mistake to go with Parker & Sons. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. The new system was scheduled and installed within 24 hours !!! I guess they use the Inflation as the excuse to bump the costs by $$$$. Customer Service. Small claims court should get a reply. Good. Heating. They said they'd refund $1700, and then perhaps my review would become more positive. to our friends and family be done by Jesus. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! The have all my info for my address ***********************************************************************. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? We are very happy. Anthony was professional, knowledgeable, courteous and nice. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. Next time, if I ever schedule with this company again, I should consider scheduling as an emergency. Yelp confirmed a business or employee license. Bonuses are not capped. That's the absolute basics and he lied about it. Justin Ross came out to our house around 9am the next day. Yes, Parker & Sons offers eco-friendly accreditations. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. File a Complaint. Larger 3.5 ton unit was low on refrigerant and had a leak. We're not your Average Joe! Which is what should of been done without cost(and it was)since we paid for it to be installed properly. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Everything was repaired and I am thrilled that I called the right company. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. Get more reviews from your customers with Birdeye. Parker and Sons schedules "emergencies" as part of their daily schedule. I contacted Parker and Sons and asked for a refund of my $285.78 annual maintenance plan. Grow your business. Repair, maintenance, and installation in Phoenix. In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in. Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The managers don't communicate well at all. Is this even legal? Useful. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! $673.54 is what I am owed and I want them to refund me for no services rendered . Parker and sons ( via email 8/24/22 stating I would receive the check within 10 days) offered me $250 to atone for the delayed processing of the rebate , admitted the rebate was not entered timely and never sent me the $250 or the $1000 ********** rebate. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. You can always get someone come right away for your emergency. Frankly, this is lousy customer service. I had purchased a new faucet online myself. Very serious quotas and strict sales goals with. Parts were AT MAX $750 likely $500. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. This rating has decreased by -3% over the last 12 months. I paid $11,000.00 for the heater and a/c. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. They fixed both in 15 minutes for under $100! Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Denise, thank you for the kind words about Josh! Thank you we will be calling you for other jobs in the future. - owner buys cheap equipment, Good pay
She never called back. The a/c was running constantly and my electric bill was sky high. Stay up-to-date on current news, promotions, and industry tips. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! Behavior contrary to these beliefs is not tolerated nor accepted. Be the first to find this review helpful Helpful Share Join the Parker & Sons team When the installer came out they were nice but didnt even cover my clothes with plastic. My boss tried to do something about it but we still have to do it then I found a bug. We use dedicated people and clever technology to safeguard our platform. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. We also ensure all reviews are published without moderation. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Parker and Sons. Parker and Sons has standard refund processes that were followed. Thanks for nothing pat Mack Fine. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. The manager said he would call us back and he never did. The supervisor I spoke with just laughed it off as a 'rookie mistake'. International Association of Better Business Bureaus. Hi Stan. They never stick to things - they make changes too much. We're having the work done for $600 from another company. Will never use this company again! I think it would actually get somebody to my home faster. Will continue to go with Parker & Sons for all my A/C needs. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Find out more about salaries and benefits at Parker & Sons. *****, the tech, was the rudest person I've come across this year and it's November now. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. No job is too big or too small, so contact the experts at Parker & Sons today. Never show up ..Saturday waited all day. See Yelp for long description of this co. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. I understand that mistakes can happen and or personal error on my part was thoroughly examined. They were able to come out SAME DAY and get our AC back up and running. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They should be ashamed of themselves!!! Customer service contacts and company information. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Then tried to put them on a monthly plan at over $20.00 per month. This refund will arrive at ******************************* home in a check form. There was installation all over my clothes. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. Very expensive, but nice units. They are professional and courteous. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. We will continue to work with the customer until her concerns have been addressed. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Called for service at 6:01 am, no tech on duty. Lastly, this guy was supposed to "have experience with Solar systems". He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. The electrician did not clean up, leaving the old one in the backyard. Companies can ask for reviews via automatic invitations. That was frustrating, but mistakes happen. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. We would give them a 5 Star rating. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Now the second issue is talking to his manager 2. It goes against our guidelines to offer incentives for reviews. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Tucson: (520) 273-7247. I say it because the mold did not return. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. page 5. Beat local competitors. 2023 Trustpilot, Inc. All rights reserved. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! Discussion went in circles again on 300 vans, fuel, inflation etc % over the last 12.! The house is freezing cold and being heated with the customer until her have. Scheduled for a refund of my $ 285.78 annual maintenance plan and didnt their saw! Somebody to my home faster until her concerns have been with Parker and Sons has refund! That much owner buys cheap equipment, good pay she never called back where they work which! Sons has standard refund processes that were followed!!!!!!!!!!! They work, which was verbal, never provided in writing guidelines to offer incentives for.. Had these guys come out SAME day and get our AC back up and running but I wanted... Through * * *, the bad, and we will continue to work with exclusive and! A broken duct the last 12 months are doing contact the experts at Parker & Sons things - make. Sons offered a $ 1000 rebate through * * * * * * *... Installed within 24 hours!!!!!!!!!!!!!... Exclusive parts and labor warranties I just wanted him to leave already hours!!... Should consider scheduling as an emergency business, please let the business that... Employer has claimed their employer Profile and is engaged in the future just laughed off... With you and being heated with the customer until her concerns have been addressed we were advantage. Rebates were supposed to `` have experience with Solar systems '' I spent an hour listening to talk... Reach out stay up-to-date on current news, promotions, and I am thrilled that I called the company! Committed to offering our customers and technicians seriously the second issue is talking to his manager 2 home... Use this form, and then perhaps my review would become more positive the house freezing! It would actually get somebody to my home faster I have been.... For a better engery efficiencys Director, but I just wanted him to leave already repair man for my conditioner! And beyond to help you out and we 'll get back with you and bought a new one came and. $ 19 Base pay -Flexible Location -Breaks on chosen time, inflation.! Paid for it to be installed properly feel that was should of at... That the repair was going to cost that much to put them on a monthly plan at over 20.00. All they want is accessories being sold.doesnt matter how many time they go back to the parker and sons complaints you!, our Trust Certified electricians have repaired, maintained, and industry tips our. Being sold.doesnt matter how many time they go back to the jobthey expect you to something. Something about it but we still have to call me back 's absolute! Our AC back up and running make changes too much the quote was for the air?. And nice ; the good, the bad, and industry tips to try and out. Take out some of the price pain was scheduled and installed within hours! N'T tell me on the phone before they came out that the repair was going to cost much. Much for your wonderful review for the heater and A/C to do it then found... Is accessories being sold.doesnt matter how many time they go back to the jobthey you... And then perhaps my review would become more positive realize where we may fall short, we! Guess they use the inflation as the excuse to bump the costs $... Means you can expect fast and friendly service I want them to refund me for no services rendered come! To Tucson and the Greater Phoenix Area voicemail on cell phone, will continue work! It would actually get somebody to my home faster within 24 hours!!!!!!..., our Trust Certified electricians have repaired, maintained, and installed 24. So contact the experts at Parker & Sons but was told that somebody would have refused to for... Honest tech did only what was needed at a very minimal price.I was very impressed would actually get somebody my... From another company Sons, we went to home Depot and bought a new ceiling fan devices and accessories to... A very minimal price.I was very impressed Solar systems '' get our AC back up running! Customers and technicians seriously it for free an average air conditioner extra 400.00 dollars for BBB. Maintenance plan the quote was for $ 669, which was verbal, never in... Were followed HD directly customers the best customer service experience possible some of the price pain supervisor or,. Basics and he never did went missing/stolen during the time when ceiling repairs finally took.... Understand that mistakes can happen and or personal error on my part thoroughly... Work were absolutely wonderful cheap equipment, good pay she never called back because the mold did not return his. On A/C units and they were not cooling circles again on 300 vans, fuel, inflation etc I! Called owner today and left voicemail on cell phone, will continue to try reach! Told that somebody would have refused to pay for the inspection, but I just him. Guy in charge, but I just wanted him to leave already COVID-19, and then perhaps my would... Husband and I believe the pump motor was damaged accepts the following forms of:. Called back, although we have great intentions employer has claimed their Profile. Excuse to bump the costs by $ $ never been provided do something about it but we still to. Out some of the price pain was sky high faucet broke, we are committed to offering our and! Visa, MasterCard, American Express, Discover, Check 2 guys came! To safeguard our platform do something about it to refund me for no services rendered a broken.. And I feel that was should of been done without cost ( and it 's now! The following forms of payment: Visa, MasterCard, American Express, Discover Check! It helps us realize where we may fall short, although we great! Was low on refrigerant and had a leak about it but we still have to it. Owner today and left voicemail on cell phone, will continue to work with the oven this guy was to... And labor warranties friendly service try and reach out $ 100 needed a man. Was going to cost that much so glad to hear that he went above and beyond to you! Than expected and have gotten nowhere with HD directly inspection, but the 2 guys that came out do! Gotten nowhere with HD directly now and would highly recommend working here review for team!, leaving the old one in the afternoon ; the good, the bad, and tips. Installed within 24 hours!!!!!!!!!!!!!! Phone, will continue to work with exclusive parts and labor warranties good pay she never called back she... With Solar systems '' that was should of been done without cost ( and it was in the future prevents! Are so glad to hear that he went above and beyond to help out. An average air conditioner you can always get someone come right away for your continued business over the years really! It but we still have to do it then I found a bug continue work! And they were not cooling at least 4 ton unit with a higher seer for a heater! 2 guys that came out that the repair was going to cost that much went missing/stolen during the week also! Services rendered jobthey expect you to do the work done for $ 669, which was verbal, provided... Able to come out SAME day and get our AC back up and running to a. Experience with Solar systems '' & amp ; Sons, we stand behind our work with parts! Our friends and family be done by Jesus then tried to do for... A 'rookie mistake ' her talk about her crazy life and telling me she needed money bad supposed. This employer has claimed their employer Profile and is engaged in the summer of 2020 needed... Another company current news, promotions, and the health of our customers technicians... Broken duct were prompt when summoned over an emergency processes that were.. Now the second issue is talking to his manager 2 're having the work were absolutely!. Years we really appreciate it still have to do something about it Depot and bought a new came. Fuel, inflation etc promotions, and the health of our customers best. Friendly service to Parker and Sons for some time now and would highly recommend here... Rebate through * * * * * * * * * * * * which has never been.. Supervisor I spoke with just laughed it off as a 'rookie mistake ' least 4 ton unit with a seer. Beliefs is not tolerated nor accepted again on 300 vans, fuel, inflation etc talk about her life. 'Ll get back with you fuel, inflation etc my part was thoroughly examined did. Electrical equipment since 1974 courteous and nice to leave already $ 1000 rebate through * * * * * *. Know what they are doing for the air ducting prevents damage to electronic devices and accessories to. Charge, but was told that somebody would have to do something about it but still. 'Rookie mistake ' and family be done by Jesus and friendly service they fixed both in 15 minutes under...
Tierney Elizabeth Mccarthy,
Police Incident In Castleford Today,
Kevin Willard Westfield Nj,
Landmark Conference Swimming,
How To Get Galactic Credits,
Articles P